RVA Forum March 2017

VCare International is pleased to be sponsoring the RVA  Forum at Whitby Lakes Retirement Village later this month. David Henton from Confident communications and difficult conversations is the guest speaker at the forum.

Event Details

Date: 22 March 2017

Time: 11 am – 2.30 pm

Venue: Whitby Lakes Retirement Village, 1 Newhaven Drive, Porirua

Target Audience: Retirement Village Staff, Operators and Associates

Facilitator: John Collyns

 

Agenda

11.00 am              Welcome, NZACA CEO Simon Wallace outlines current issues the ACA is dealing with.

12.20 pm              Lunch

12.50 pm              Welcome and RVA activities update

1.00 pm                VCare International Welcome – Richard Reddecliffe

1.10 pm                Guest Speaker: David Henton, Confident Communications

 

David Henton from Confident Communications talks about conflict being a part of Life. Whenever people are together for any length of time, personal boundaries start to rub up against each other, different perspectives and attitudes clash; conflict occurs, and the need for negotiation arises.

This session explains how to deal with and diffuse these typical, every day “difficult” situations

 

2.10 pm                General business, followed by a tour of Whitby Lakes’ new community facilities.

 

We look forward to catching up with you all at the forum.