Complaints, Compliments & Incidents

Complaints, Compliments and Incidents | VCare International

Feedback and Incidents

Many events that occur in a rest home or retirement village need to be recorded. These include any falls, infections, complaints and incidents. VCare™ allows all these events (and many others) to be logged and provides a framework allowing specific information relating to each type of incident to be recorded.

When the event is recorded, a checklist of tasks is created within VCare™, prompting staff to follow the recommended course of action.

Each event can also be linked to one or more people, admissions or Unit contracts. In addition, a list of all unresolved events is available allowing staff to quickly access those events that still require additional work.

All information recorded is available for reports and can be extracted to Microsoft Excel for additional analysis.

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