VCare is an electronic way of meeting all of your retirement village requirements practically and in line with best practice. VCare will help manage your Village administration, ORA, billing, marketing, sales, care, occupancy and compliance needs efficiently so you can better cater to the needs of your residents and prospects.

VCare is the top management tool for facilities aiming to maximise revenue while delivering quality products and services to village residents. Solutions are available via desktop and mobile applications, allowing staff to access resident information from anywhere.

Retirement Village functionality includes:

  • Village/Management Fees
  • Prospect Management
  • Occupational Rights Agreement
  • And much more

Village Fees

Village residents are charged a weekly or monthly fee covering the general running costs of the facility. Many residents also opt to take additional services such as meals or cleaning. These can be charged either per delivery (e.g. meal or hour of cleaning) or as a fixed monthly fee.

  • Multiple services can be offered
  • Services can be offered separately or as a package
  • Packages can be customised for residents
  • Pricing updates will automatically update the resident and their funding appropiately

Management Fees

Most villages will charge a deferred management fee or a membership fee which is collected when a resident departs. VCare allows the fee details (percentages and terms) to be recorded for each individual contract.

  • VCare reports on accrual of fees on a:
    • Cash basis
    • Accounting basis
  • When residents depart VCare updates these totals
    • Optionally prorating the last part of the month

Prospect Management

Prospective residents can be entered into VCare on the day that they first contact a facility. The initial contact may be made by a relative and their details are recorded in VCare and linked to the prospective residents.

  • Track each contact with the prospect or their representative
  • Correspondence can be tracked
  • When a prospect moves into a facility, all the details captured during the sales cycle are retained and linked to the resident

Occupational Rights Agreement

VCare stores a multitude of information including the contract dates (contract, settlement, occupancy, vacancy,) purchase price, conditions, medical assessment, management fees and services.

  • Tracks the status of each contract
  • Records intent to leave and actual vacate dates
  • Generates invoices from services
  • And much more

We understand your facility

VCare is 100% NZ owned and operated, and is specifically designed for the NZ market

Contact us today for a free demo of VCare