The team at PSO found themselves working with stacks of paper files and maintaining a smooth operation between all of their locations was becoming more difficult.
PSO needed a solution that was going to streamline their processes and make the lives of their staff easier and more efficient for their organisation.
Since implementing VCare access to information has been improved significantly and their process have been sped up, giving staff more time to focus on delivering the best care.
Pukeko Blue Limited (Pukeko Blue) provide a range of care options including Mental Health Care, Intellectual Disability Care, Long Term Chronic Care, Physical Health Care, ACC and much more.
The team at Pukeko Blue Limited (Pukeko Blue) had become very frustrated with their previous system. The primary system then was paper-based, and the demands associated with having accountable, up to date information available all in one place at any time was becoming very challenging.
Pukeko Blue introduced VCare into the organisation in mid-2016, focusing on the admin and clinical side of the solution with standardisation across all houses as one of the main objective.
Elmswood provides a range of retirement lifestyle packages including Villas, Serviced Apartments, Studios, Resthome, Hospital Level Care and Respite Care.
The primary system they were using was paper-based and as their business grew they were experiencing increasing challenges. The opportunity then arose to evaluate a range of resident management systems, and ultimately, VCare was selected.
Elmswood utilises VCare to the fullest through the use of assessments, charts, observations, progress notes, reviews, evaluations and much more.
Changing Lives is a family run organisation dedicated to providing exceptional residential care to broad spectrum of people.
Changing Lives needed a way to manage this lifelong continuum of care across their different facilities. Changing Lives opted to incorporate VCare into their facility to streamline their processes, create clearer communication between staff and provide an overall exceptional level of care to their extended family, their residents.
The key mission of Changing Lives is to provide exceptional care to their residents while giving them a unique family experience. VCare has helped Changing Lives achieve this in many ways with their Director Glen saying “With the help of VCare we are able to provide the standard of care we expect.”.
VCare Policies and their educational resources have effectively addressed our major pain points. For small providers like us, who don’t have a dedicated team for policy setup, this support is invaluable, allowing us to focus on delivering quality care
“I would definitely recommend this to other facilities because you are having to hand type the information from InterRAI assessments into the care plan in VCare for example the outcome score and scale, ADLs, shortfalls, the score for cognition, everything. You are having to duplicate it in the care plan whereas now this is passed from the InterRAI assessment and its current, and valid and we are not relying on people to put everything in there. So, its pulling through most of it and then you’ve got 20% to do which is good.”
“So almost all the interRAI questions have been linked to our care plan in some way. So how it works, is that if you complete an interRAI assessment, we go into the assessments under the resident, we have the interRAI assessment there, we download it and once we do that it automatically creates a care plan for us under the care plan heading in VCare. “
“In terms of streamlining timing, especially with pre populating assessments, it makes it a lot easier, with the assessments we have prepopulated so when they go to do a report assessment, they only have to change a few bits rather than having to do a whole new assessment every time”
“From a management and IT perspective we were keen on the fact that VCare was New Zealand made, with New Zealand staff and was set up for the New Zealand way of doing things. Several of the other systems were from Australia or the UK, so they, therefore, had to adapt to the NZ perspective.”
“VCare ensures that you have accurate records, especially on the village side. It also allows one point of entry, whereas before we had a multitude of different systems.”
Visit VCare at the ACA Conference 2025 We’re excited to share that VCare will be attending the Aged Care Association (ACA) Conference 2025 as proud exhibitors. Taking place from 29–31 October 2025 at Te Pae Convention Centre, Christchurch, this premier event brings together leaders, innovators, and professionals from across New Zealand’s aged care sector for…
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As the population ages, the demand for quality care in aged residential facilities continues to grow. In this dynamic healthcare environment, the importance of critical thinking cannot be overstated. Critical thinking is not just a skill; it’s a mindset that empowers Nurses to navigate the unique challenges of aged care with compassion and efficiency.
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From Good to Great: How Retirement Villages Elevate Resident Experiences with VCare Imagine a resident who never has to repeat a request, whose preferences are remembered, and whose needs are anticipated before they even ask. Every interaction feels personal, every service is seamless, and every day runs just a little smoother. A truly great retirement…
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