About this policy
This Privacy Policy explains how VCare International Ltd collects, uses, stores and protects personal information through the VCare website.
The policy was last updated on 27/10/26.
It applies to information you provide through this website, including contact forms, demo requests, newsletter sign-ups and other enquiries. It does not cover information entered into or managed through the VCare software. That information is handled under the relevant customer agreements and privacy arrangements.
Information we collect
We may collect personal information you choose to provide, such as your name, organisation, email address, phone number and the details of your enquiry.
We may also collect technical information when you use our website, such as your IP address, browser and device details, pages visited, the website that referred you to us, and information about how you interact with the site. Cookies and similar technologies may be used for website functions and analytics.
Our website is not intended for submitting residents’ health information or other sensitive personal information. Please do not include that information in website forms or enquiries.
If a form asks for required information, not providing it may mean we cannot respond to your request.
How we use your information
We may use your personal information to:
- respond to enquiries and demo requests;
- provide information or communications you have requested or agreed to receive;
- manage, maintain and improve our website;
- understand website use and measure the performance of our communications; and
- protect our website and business systems from misuse or security issues.
We will not sell or rent your personal information. You can unsubscribe from marketing communications at any time by using the unsubscribe link or contacting us.
Who may access your information
Access to personal information is limited to authorised VCare staff and, where relevant, related VCare companies that need it for legitimate business purposes.
Personal information may also be accessed by trusted third-party service providers where necessary to provide services to VCare. These may include website developers, website hosting providers, CRM providers, email or marketing providers, analytics providers and technical support contractors.
We take reasonable steps to ensure that service providers protect personal information and use it only for the services they provide to us. Some providers may store or process information outside New Zealand. Where this occurs, we take steps to meet our obligations under New Zealand privacy law, including the requirements that apply to overseas disclosures.
We may also disclose information where required or authorised by law.
How we store and protect your information
Personal information collected through our website, including contact forms and enquiries, may be stored in our customer relationship management (CRM) system and other business systems.
We take reasonable steps to keep personal information secure and protect it from loss, unauthorised access, use, modification or disclosure. Access is limited to authorised staff and trusted service providers where access is necessary to provide their services or support our business systems.
We retain personal information only for as long as it is needed for the purpose it was collected, to meet legal or business requirements, or to resolve a matter. When it is no longer needed, we take reasonable steps to securely delete or de-identify it.
Cookies and analytics
Our website may use cookies and similar technologies to support website functions, understand how visitors use the site and assess the performance of our communications or advertising.
You can manage or delete cookies through your browser settings. Disabling some cookies may affect how parts of the website work.
Your privacy rights
Under the New Zealand Privacy Act 2020, you can ask for access to personal information we hold about you and request that we correct it if it is inaccurate.
To make a request, email [email protected] with the subject line Privacy Request. We may need to confirm your identity before responding.
If you are not satisfied with our response, you can contact the Office of the Privacy Commissioner at privacy.org.nz.
Links to other websites
Our website may link to websites operated by other organisations. We are not responsible for their privacy practices or content. Please read the privacy policy of any external website you visit.
Changes to this policy
We may update this Privacy Policy from time to time. The current version will be published on this page, with the latest update date shown at the top.
Contact us
For questions about this Privacy Policy or how we handle personal information, contact:
VCare International Ltd
Unit 7/35 Sir William Pickering Drive
Burnside, Christchurch 8053
New Zealand
Email: [email protected]
Phone: +64 3 903 1253