“I would definitely recommend this to other facilities because you are having to hand type the information from InterRAI assessments into the care plan in VCare for example the outcome score and scale, ADLs, shortfalls, the score for cognition, everything. You are having to duplicate it in the care plan whereas now this is passed from the InterRAI assessment and its current, and valid and we are not relying on people to put everything in there. So, its pulling through most of it and then you’ve got 20% to do which is good.” 

“So almost all the interRAI questions have been linked to our care plan in some way. So how it works, is that if you complete an interRAI assessment, we go into the assessments under the resident, we have the interRAI assessment there, we download it and once we do that it automatically creates a care plan for us under the care plan heading in VCare. “

“From a management and IT perspective we were keen on the fact that VCare was New Zealand made, with New Zealand staff and was set up for the New Zealand way of doing things. Several of the other systems were from Australia or the UK, so they, therefore, had to adapt to the NZ perspective.”

“We now have all of the information about a particular person in one place. We can go in and see everything when the person contacts Vivien (Residential Liason Manager) right through to discharge summaries from the hospital.”

“I would recommend VCare to other facilities. Technology is the future and I find the VCare team very approachable and easy to talk to, which is incredibly important when choosing a software package.”

“All the information that our staff need is right in front of them. I especially like how clinical, residential and billing features talk to each other within VCare. For example, if a resident has a fall and they get admitted to a public hospital, accounts will get a bill for the ambulance, and you can link it to the incident report.”