Prospective residents can be entered into VCare™ on the day that they first contact a facility. The initial contact may be made by a relative of the prospect and their details recorded in VCare™ and linked to the prospective residents.
VCare™ allows you to track each contact with the prospect or their representative, whether it is an appointment, phone call, email or letter. Notes can be recorded against each contact giving a complete history of the sales process. Reports are available to list the number of contacts your sales staff have with the prospect allowing the effectiveness of the sales staff to be measured.
When a prospect decides to move into a facility, all the details captured during the sales cycle are retained and linked to the resident’s details, removing the need to re-enter any of their details.