Below are the main functions that the VCare solution can manage within your aged care facility.
Prospective residents can be entered into VCare on the day that they first contact a facility. The initial contact may be made by a relation of the prospect and their details can be recorded in VCare and linked to the prospective residents.
VCare allows you the tracking of each contact with the prospect or their representative, whether it is an appointment, phone call, email or letter. Notes can be recorded against each contact giving a complete history of the sales process. Reports are available to list the number of contacts your sales staff have with the prospect allowing the effectiveness of the sales staff to be measured.
When a prospect decides to move into a facility, all the details captured during the sales cycle are retained and linked to the resident’s details, removing the need to re-enter any of their details.